We’re glad you’ve arrived. Good to know.
Everything you need to know for your stay in the chalet – from arrival to departure.
Urgent on-site assistance: +49 5323 9949150
Arrival.
- Arrival
- From 3 pm.
- Key
- One day before your arrival, you’ll receive your arrival information by email, including the code for the key box at the front door. There are two keys inside.
- Earlier or later
- You can enquire in advance about early check-in from 1 pm or late check-out until 1 pm as an extra. The prices are listed in the booking details.
Parking & Access.
The site is car-free. Parking is available on Birkenweg.
- 80 mat most to the chalet
- 8Chalets accessible from the car park without any steps
- 2Floors in each chalet, with a staircase inside
Please keep access routes and emergency escape routes clear.
Inside the chalet.
- Wi-Fi
- Free of charge. You can access it via the QR code on the wall in the chalet.
- Kitchen
- Two coffee machines – a filter coffee machine and a Nespresso machine – plus a dishwasher, crockery and everything you need for cooking.
- Together
- Quiet hours are from 10 pm to 7 am. Partying is permitted until 10 pm. Smoking is not permitted in the chalets.
Sauna.
You can use the sauna in your chalet at any time.
- Read the instructions before using the sauna for the first time
- Do not place any objects on the sauna stove
- Do not leave children unsupervised
Shopping & eating out.
- Shopping
- Tante Enso is located at Rathausstraße 21. During opening hours, you can shop as usual; outside these hours, you can gain entry using the Tante-Enso card. You can find the current opening hours directly from the provider.
- Eating out
- You can find restaurants and cafés in the village via the tourist information centre.
Tante Enso card (opens an external website)Restaurants & cafés in Hahnenklee (opens an external website)
Before departure.
- Check-out by 11 am
- Start the dishwasher
- Take out the rubbish
- Clean the electric grill
- Take your personal belongings and food with you
- Close the windows
- Leave both keys on the dining table
On-site help.
If something isn’t working or you need help during your stay, you can contact us here.
- One number for everything+49 5323 9949150Booking enquiries · Questions during your stay · Urgent assistance on site
Something damaged?
Is anything damaged or is a piece of equipment not working? Please contact us directly. Please do not dispose of damaged crockery, cutlery or glasses yourself – we will arrange for replacements.
