Everything you need to know.
Availability, prices, getting here, the sauna or bringing a dog – you’ll find the answers here.
Topics
88 questions across 11 topics
Holiday homes & accommodation.
How many guests can be accommodated?
Up to ten per holiday home, including two on extra beds in the living area. Babies are not counted.
How are the beds arranged?
Two double beds, two bunk beds and two extra beds in the living area.
How big is a holiday home?
Around 150 m²: approximately 60 m² each on the ground floor and first floor, plus around 20 m² of terrace and 10 m² of balcony.
Is there a holiday home suitable for people with allergies?
One of our holiday homes is specially equipped for people with allergies.
- Smooth floors, no carpet.
- Allergen-proof covers for mattresses, pillows and duvets.
- Cleaned using mild, allergy-friendly products.
- Pet-free. Please let us know in advance if you are bringing an assistance dog.
Please give us a call or get in touch via the contact form. It’s best to discuss any special requirements before booking.
How are the holiday homes categorised?
Arrive and feel at home: your holiday home is fully equipped, from the kitchen right through to your own sauna. Bed linen and towels are included.
How are the holiday homes constructed and heated?
Wood, solar panels, an air-source heat pump – and warm feet thanks to underfloor heating.
Access & Mobility.
Are the holiday homes accessible for people with disabilities?
Unfortunately not. The holiday homes are not specifically equipped for disabled guests and are not wheelchair accessible. Please let us know before booking what your specific requirements are. We’ll then work with you to see what’s possible.
Can we get to the holiday home without having to climb any steps?
Eight holiday homes can be reached from the car park without having to climb any steps. A flight of steps leads to the remaining six. The site is car-free. Parking is available on Birkenweg. It is no more than 80 metres to your holiday home.
Is there a staircase in the holiday home?
The cottages themselves are split over two levels with a staircase and are not wheelchair accessible.
How do we coordinate any special requirements?
It’s best to do this before booking. Give us a call or drop us a line to let us know what you need. We’ll then check whether one of the holiday homes without steps is available for your dates.
Booking & Prices.
When are there still vacancies and how much does it cost?
Click on ‘Book a break’ to select your dates and number of guests. You’ll then see the available holiday homes and the total price.
What is included in the price?
Included are bed linen, towels, utilities, parking and Wi-Fi. The final clean costs €150 per holiday home per stay and is shown separately.
Can we cancel free of charge?
The cancellation policy depends on the rate. With the flexible standard rate, you can cancel free of charge up to 21 days before arrival; after that, this sliding scale applies. Special offer rates have their own terms and conditions – you can view these for each rate and before finalising your booking.
When do we pay?
For all our rates, the full booking amount is due after the reservation is made. You can view the terms and conditions before booking.
Do we need to pay a deposit?
Only if a deposit or card guarantee is expressly stated or agreed prior to booking.
Further information: Terms and Conditions, Clause 7: Deposit and card guarantee
Is there a visitor’s levy on top?
In addition, the local visitor’s levy applies: currently €3.00 per person per day, and €1.65 per child per day for children aged 6 to 17. Statutory reductions and exemptions remain unaffected.
Are there any discounts or special offers?
Discover our offers for your next break. If your travel dates match, the discount is already included in the total price.
What extras can we book?
You can view extras and prices when booking or enquire directly with us.
Find out more: Extras and prices in the Terms and Conditions
Can the two of us come too?
Yes. Select your dates and the number of guests – you’ll see suitable offers straight away in the booking section.
Can we come as a larger group?
Enquire about several holiday homes at once. We’ll discuss the best arrangement with you.
Can we book several holiday homes together?
More than ten? Our 14 holiday homes are situated in a car-free complex in Hahnenklee. You can book up to 8 homes together in one go, with a single payment and a single confirmation.
If you’re a larger group, please get in touch. We’ll work with you to find the right arrangement.
Can we come for just a few days?
The booking page for your travel dates will show you the minimum number of nights you need to stay. You’ll see the total price, including final cleaning and visitor’s tax, displayed there. Fancy a spontaneous break? The Last Minute Special applies to short-notice bookings. With the ‘Taster Days’ offer, you can stay for 4 to 6 nights, arriving on a Sunday or Monday.
What should we do if our preferred dates are already booked?
Perhaps our Harz-Urlaubs-Alm in Buntenbock – offering holiday homes and hotel rooms – might be just what you’re looking for.
Facilities.
What is included in the living area?
Open-plan living and dining area, TV, underfloor heating, Wi-Fi and LAN.
What’s available in the kitchen?
Hob, oven, dishwasher, fridge and freezer facilities, microwave, kettle, toaster, pots, pans and crockery. Also a filter coffee machine and a Nespresso machine.
What’s available to get you started?
Washing-up liquid, a sponge, two dishwasher tablets, tea towels, two bin liners and a vacuum cleaner.
Is there Wi-Fi?
Free of charge. You can access it via the QR code on the wall in the holiday home.
Is there a washing machine?
Yes, a washing machine and tumble dryer are provided in every holiday home.
What should we bring with us?
Please bring shower gel and shampoo, slippers, bathrobes and filter bags for the coffee machine. Cleaning products are not provided in the holiday home. To start with, there are two rolls of toilet paper per bathroom and one roll of kitchen roll; please bring your own supplies.
Are the beds made and are there towels?
Yes. The beds will be made up on your arrival. One shower towel and one hand towel are provided for each person, along with a bath mat in every bathroom.
How do we operate the heating, sauna and television?
You’ll find all the details in the guest information folder in your holiday home.
What facilities are available outside the holiday home?
Patio and balcony with garden furniture, electric barbecue with barbecue cutlery, cycle storage right next to the house.
Where do we park our bikes?
Each holiday home has a bicycle parking space right next to the house.
Getting here & your stay.
When can we arrive?
Check-in from 4 pm, check-out by 11 am. You will receive the keybox code by email the day before.
How do we get hold of the keys?
One day before your arrival, you’ll receive your arrival information by email, including the code for the key box at the front door. There are two keys inside.
Do we need to check in on arrival?
No. Check-in is contactless. From 4 pm onwards, you can arrive whenever suits you and use the code for the keybox to go straight into your holiday home. You don’t need to let us know when you’ll be arriving.
Can we arrive earlier or leave later?
You can enquire about early check-in from 1 pm or late check-out until 1 pm as an extra, each costing a one-off fee of €50. Whether this is possible depends on availability. If there is another booking immediately following yours, it is often not possible. Reception will confirm this for you.
Where can we park?
The site is car-free. Parking is available on Birkenweg. It is no more than 80 metres to your holiday home. There are no designated parking spaces for individual holiday homes.
What rules apply during your stay?
Quiet hours are from 10 pm to 7 am. Partying is permitted until 10 pm. Smoking is not permitted in the holiday homes. The site is car-free.
Where can we go shopping and eat out?
Tante Enso is located at Rathausstraße 21. During opening hours, you can shop as usual; outside these hours, you can gain entry using the Tante-Enso card. You can find the current opening hours directly from the shop. You can find restaurants and cafés in the village via the tourist information office.
What needs to be done before departure?
- Check-out by 11 am.
- Start the dishwasher.
- Take out the rubbish.
- Clean the electric grill.
- Take your personal belongings and food with you.
- Close the windows.
- Please leave both keys on the dining table.
You do not need to check out. We take care of the final cleaning. It costs €150 per holiday home per stay and is shown separately at the time of booking.
Is there a mid-stay cleaning service or a change of towels?
Yes. An interim clean costs €150; please book this in advance. Fresh towels are available for €8 per person.
Where should I put the rubbish?
The bins are located near the car parks. Please follow the instructions on waste separation on the premises.
What restaurants are there nearby?
In Hahnenklee: Piccolo Mondo (Rathausweg 1), the Ratsstuben (Rathausstraße 1A) and 1894 Bistro & Bar (Rathausstraße 8). In Clausthal-Zellerfeld: Glück Auf (An der Marktkirche 7) and the steakhouse at the Zellerfelder Hof (Marktstraße 13). It’s best to book in advance.
Is there a delivery service?
Pizza is delivered by PizzaTreff from Altenau (Breite Straße 32, telephone 01523 4814010). We are not aware of any other delivery services.
Who can we contact during our stay?
If something isn’t working or you need help during your stay, you can contact us here.
- One number for everything
- Booking enquiries, questions during your stay, urgent assistance on site: +49 5323 9949150
What should you do if something breaks?
Is anything damaged or is a piece of equipment not working? Please contact us directly. Please do not dispose of damaged crockery, cutlery or glasses yourself – we will arrange for replacements.
Sauna & bathroom.
Does each holiday home have its own sauna?
Yes. It belongs to your holiday home and is for your use only.
Do we need the sauna package?
No. Towels are provided in the holiday home. Optionally, you can purchase the sauna package for €9 and sauna fragrance for €7. The package includes a large sauna towel and a pair of sauna slippers.
What are the rules for using the sauna?
The information is available in the holiday home. You’ll find instructions and rules in advance under ‘All about your stay’.
- You can use the sauna in your holiday home at any time.
- Read the instructions before using the sauna for the first time.
- Do not place any objects on the sauna stove.
- Do not leave children unattended.
What’s in the bathroom?
Freestanding bath, two showers and two toilets. Also included: a hairdryer, liquid soap and facial tissues.
Family & Children.
Are there high chairs and cots available?
A cot (for children up to 2.5 years old, one-off charge of €15) and a high chair (free of charge) are provided in every holiday home. If you need any more, please let us know in advance.
Is there crockery for children?
Yes, two sets of children’s crockery.
What sort of day trips are suitable for families, even when it’s raining?
On a rainy day, visit the Iberg Stalactite Cave in Bad Grund. Also well worth a visit are the treetop walk in Bad Harzburg and the Robinson playground in Clausthal-Zellerfeld.
Do babies count towards the number of beds?
No. Babies are not counted when determining the number of sleeping places.
Dogs welcome.
Can our dog come along?
Yes, in 13 out of 14 holiday homes, with up to two dogs per home. Simply specify your dog when booking: €18 per day per dog.
How much does it cost to bring a dog?
Please specify if you are bringing a dog when booking: €18 per day per dog, maximum of two dogs per holiday home.
What’s on offer for your dog?
Blankets, bowls with mats and bags for walking the dog.
Travelling with several dogs?
Up to two dogs are permitted per holiday home, at a cost of €18 per dog per day. Please feel free to ask us if you have any further questions.
Do dogs have to be kept on a lead?
In Lower Saxony, dogs must be kept on a lead in woods and fields from 1 April to 15 July. In the Harz National Park, this applies all year round.
What do the 4 out of 5 paws mean?
The DTV’s ‘Paws’ classification system (DeineTierwelt) rates dog-friendly holiday accommodation on a scale of 1 to 5 paws. Our 13 dog-friendly holiday homes have been awarded 4 out of 5 paws.
Find out more: Paw classification by the German Tourism Association (opens an external website)
Extras.
Is breakfast provided?
The breakfast buffet is served at Hotel Walpurgishof: about 900 metres through the woods – a short morning stroll. Please book directly with the hotel by the day before. Bringing your dog? Just mention this when you book.
Opening times, prices and booking details are available directly from the Walpurgishof.
Is breakfast included in the price?
Breakfast is not included in the price of the holiday home. Payment is made directly at the Walpurgishof.
When is breakfast served and how much does it cost?
The buffet at Walpurgishof is served from 7.30 am to 10.30 am. It costs €19.50 per person; there is no children’s price (as of November 2026).
Is there a bread roll delivery service?
No. You can get fresh bread rolls from Moock’s bakery at Hindenburgplatz 1 in Hahnenklee, daily from 7 am to 5 pm.
Can we book a massage at the holiday home?
Nine massage treatments available right in your holiday home. You can arrange the time and price directly with Martina Waltinger. Payment is made directly to Martina. The massage is not included in the price of the holiday home.
How much does a massage cost?
- Classic back massage: 30 mins €45 · 45 mins €60
- Shoulder and neck massage: 45 mins €65 · 60 mins €86
- Full-body massage: 60 mins €90 · 90 mins €125
- Special wellness massage: 30 mins €52 · 45 mins €79
- Wellness aromatherapy massage: 60 mins €90 · 90 mins €135 · 120 mins €172
- Leg massage: 30 mins €45 · 45 mins €65
- Anti-stress head massage: 30 mins €52 · 45 mins €79
- Hand or foot massage: 20 mins €30 · 45 mins €65
- Cosmetic lymphatic drainage: 45 mins €65 · 60 mins €86 · 90 mins €129
Martina will confirm the current price when you arrange your appointment.
Can we give a holiday as a gift?
A gift voucher for the amount of your choice for a break in our holiday homes, sent by email or post. For Christmas, please order by email by 23 December, or by post by 20 December. We will then arrange payment and delivery with you.
How do we redeem a voucher?
Please send us your preferred dates, the number of guests and the details on the voucher. We will check availability and apply the voucher towards your booking.
Vouchers cannot be redeemed directly via the online booking form. Please contact us in advance.
Can we hire bicycles?
You can hire bikes from Outdoorcenter Harz in Clausthal-Zellerfeld. Bookings are made directly with the provider. Prices, seasonal availability and delivery terms can be found directly on the provider’s website. Payment is also made there.
For teams.
Are the holiday homes suitable for team-building days?
Work, chat, organise your ideas: in the living and dining area of your holiday home. Suitable for groups of up to 9 people.
How much does a conference package cost?
A working day in the holiday home with two coffee breaks. The three packages differ in terms of what’s served. The full-day flat rate is €59 per person per day. This includes technical support and service, drinks and two coffee breaks. You can choose between ‘Vitamin Kick’, ‘Energy Boost’ and ‘Candy Snack’.
Are there meeting rooms for larger groups?
For groups of up to 35 people, there is a conference room at the Hotel Walpurgishof, 900 metres from the holiday village. Enquiries are handled directly by the hotel.
- Hotel Walpurgishof
- +49 5325 58880, hotel@walpurgishof.com
What programme is available for teams?
Through the Outdoorcenter Harz, we can organise the following on request:
- E-mountain bike tour in the Upper Harz (approx. 3 hours · up to 20 people): Up to 10 people €800, each additional person €70
- Traditional archery (approx. 2 hours · up to 20 people): Up to 10 people €350, each additional person €70
You’ll receive the dates with your quote.
How do we enquire about a team break?
Please send us your dates, the number of guests, the number of nights and your preferred package, along with details of any space and technical requirements you may have. We’ll get back to you with a suitable offer.
We organise work and accommodation separately. Each holiday home sleeps up to ten people, two of whom on extra beds.
Location & Surroundings.
Where are the holiday homes located?
Hahnenklee Ferienchalets, Birkenweg 5–7, 38644 Hahnenklee-Bockswiese. 14 holiday homes, two paths, one car park on Birkenweg. From there, you can walk to your holiday home.
How far is it to the village and to Goslar?
By car:
- Hahnenklee: 2 km
- Clausthal-Zellerfeld: 8 km
- Goslar: 15 km
- Hanover: 100 km
- Hamburg: 250 km
- Berlin: 300 km
Other places in the Harz Mountains accessible by car: Altenau 19 km, Sankt Andreasberg 30 km, Bad Harzburg 31 km, Braunlage 33 km, Schierke 43 km, Wernigerode 52 km. On foot: the valley station of the Bocksberg cable car, approximately 1.1 km.
How can we get in touch with you?
- Booking enquiries
- +49 5323 9949150
- General enquiries
- info@hahnenklee-ferienchalets.de
What is there to do in the surrounding area?
Forest, cycling or water. Everything is close by in the Hahnenklee area.
- Hahnenklee Stave Church: Built between 1907 and 1908 in the style of Norwegian stave churches, about 800 metres’ walk away.
- Bocksberg: Gondola lift, chairlift, views and activities for the whole family.
- Goslar’s Old Town: Stroll through the Old Town, including the UNESCO World Heritage Site.
- Rammelsberg: Discover the mine and museum.
- Upper Harz Water Management: Ponds and ditches around Hahnenklee, a UNESCO World Heritage Site.
- Bocksbergbob: Summer toboggan run on the Bocksberg.
- Bocksberg Zipline: For anyone who likes things a bit faster.
- Bikepark Hahnenklee: trails for various levels.
- Kuttelbacher Teich: A break by the water.
- Kristalltherme Altenau: a spa and sauna for a whole day.
- Stand-up paddleboarding: exploring the Harz Mountains from the water.
- Okertal: rocks, woodland and water all in one walk.
What walks are there around Hahnenklee?
A walk through the woods, a break by the water. Around Hahnenklee, you’ll find routes for short walks and long days out.
- Upper Grumbach Valley circular walk: 4.3 km, approx. 1 hour 15 mins.
- Schalke circular walk: 5.5 km, approx. 1 hr 45 mins.
- Liebesbankweg: around 7 km, approx. 2½ hours.
- Hexenbank circular walk: 7.3 km, approx. 2 hours 30 mins.
- Via the Bocksberg to Goslar: 8.9 km, approx. 2 hours 45 mins.
- Oberharzer Teiche circular walk: 10.7 km, approx. 3 hours.
- Circular walking route to Wildemann: 13.3 km, approx. 3 hours 45 mins.
- Via the Schalke to the Rammelsberg: 13.6 km, approx. 4 hours.
Is Hahnenklee a good place for a mountain bike holiday?
On the Bocksberg, the chairlift takes you and your bike up to the top. You ride back down on lines graded from blue to black. The Volksbank Arena Harz has 74 signposted circular routes covering around 2,300 kilometres.
Are there any gravel routes around Hahnenklee?
Dedicated gravel routes start in Clausthal-Zellerfeld and Goslar. Many of the easy and moderately difficult mountain bike routes in the Volksbank Arena Harz are also suitable.
Is the Harz a good place for road cycling?
According to the Harz Tourism Association, the conditions are ideal for cycling, with gradients of up to 18 per cent.
Where can we go cycling?
For tours, head to the Volksbank Arena Harz trail network. For trails, head to Bikepark Hahnenklee. Choose a route and kit to suit your ability.
What can we get up to in winter?
Fresh air, snow and then off to the sauna. Plus tobogganing, cross-country skiing or a day’s skiing.
Where can we hire skis?
At the Bocksberg ski hire shop at Erlebnisbocksberg, Rathausstraße 6 in Hahnenklee, telephone 05325 2576.
What are the benefits of the guest card?
With the guest card, you’ll receive discounts at numerous museums, at the Rammelsberg World Heritage Site and at events in Goslar and Hahnenklee.
Is there a webcam?
Yes. Hahnenklee live webcam: See what the weather is like in the Upper Harz right now. Sun, mist or snow over the spa gardens and Bocksberg – ideal before setting off on an outing or travelling there.
We do not yet have an answer to this.
Ask us directly – we’ll be happy to help.
