Everything you need to know.
Availability, prices, getting here, the sauna or bringing a dog – you’ll find the answers here.
Topics
70 questions across 10 topics
Chalets & Accommodation.
How many guests can be accommodated?
Up to ten per chalet, including two on extra beds in the living area. Babies do not count towards this total.
How are the beds arranged?
Two double beds, two bunk beds and two extra beds in the living area.
How big is a chalet?
Approximately 128 m²: 96.92 m² of interior space plus 30.78 m² of terrace and balcony.
How accessible are the chalets?
Eight chalets can be reached from the car park without having to climb any steps. The chalets themselves have two levels connected by a staircase and are not wheelchair accessible. Please discuss any special requirements with us before booking.
Is there a chalet suitable for people with allergies?
One of our chalets is specially equipped for people with allergies.
- Smooth floors, no carpet.
- Allergen-proof covers for mattresses, pillows and duvets.
- Cleaned using mild, allergy-friendly products.
- No pets and no smoking. Please notify us in advance if you are bringing an assistance dog.
Please give us a call or get in touch via the contact form. It’s best to discuss any special requirements before booking.
How are the chalets categorised?
Each chalet has been awarded five stars by the German Tourism Association.
How are the chalets constructed and heated?
Wood, solar panels, an air-source heat pump – and warm feet thanks to underfloor heating.
Booking & Prices.
When are there still vacancies – and how much do they cost?
Click on ‘Book a break’ to select your dates and number of guests. You’ll then see the available chalets and the total price.
What is included in the price?
Included are bed linen, towels, energy, parking and Wi-Fi. The final clean costs €150 per chalet per stay and is shown separately.
Can we cancel free of charge?
The cancellation policy depends on the rate. With the flexible standard rate, you can cancel free of charge up to 21 days before arrival; after that, this sliding scale applies. Special offer rates have their own terms and conditions – you can view these for each rate and before finalising your booking.
When do we pay?
For all our rates, the full booking amount is due after the reservation is made. You can view the terms and conditions before booking.
Do we need to pay a deposit?
Only if a deposit or card guarantee is expressly stated or agreed prior to booking.
Further information: Terms and Conditions, Clause 7: Deposit and card guarantee
Is there a visitor’s levy on top?
In addition, the local visitor’s levy applies: currently €3.00 per person per day, and €1.65 per child per day for children aged 6 to 17. Statutory reductions and exemptions remain unaffected.
Are there any discounts or special offers?
Plan ahead, come on the spur of the moment or stay longer: you’ll save money with these rates.
What extras can we book?
You can view extras and prices when booking or enquire directly with us.
Find out more: Extras and prices in the Terms and Conditions
Can the two of us come too?
Yes. Select your dates and the number of guests – you’ll see suitable offers straight away in the booking section.
Can we come as a larger group?
Enquire about several chalets at once. We’ll discuss the best arrangement with you.
What should we do if our preferred dates are already booked?
Perhaps our Harz-Urlaubs-Alm in Buntenbock – offering holiday homes and hotel rooms – might be just what you’re looking for.
Facilities.
What is included in the living area?
Open-plan living and dining area, TV, underfloor heating, Wi-Fi and LAN.
What’s available in the kitchen?
Hob, oven, dishwasher, fridge and freezer facilities, microwave, kettle, toaster, pots, pans and crockery. Also a filter coffee machine and a Nespresso machine.
What’s available to get you started?
Washing-up liquid, a sponge, two washing-up tablets, tea towels, as well as a vacuum cleaner and cleaning equipment.
Is there Wi-Fi?
Free of charge. You can access it via the QR code on the wall in the chalet.
Is there a washing machine?
A washing machine and tumble dryer are available on request.
What facilities are available outside the chalet?
Patio and balcony with garden furniture, electric barbecue with barbecue cutlery, cycle storage right next to the house.
Where do we park our bikes?
Each chalet has a bicycle parking space right next to the house.
Getting here & your stay.
When can we arrive?
Check-in from 3 pm, check-out by 11 am. You will receive the keybox code by email the day before.
How do we get hold of the keys?
One day before your arrival, you’ll receive your arrival information by email, including the code for the key box at the front door. There are two keys inside.
Can we arrive earlier or leave later?
You can enquire about early check-in from 1 pm or late check-out until 1 pm as an extra – a one-off charge of €50 in each case.
Where can we park?
The complex is car-free. Parking is available on Birkenweg. It is no more than 80 metres to your chalet.
What rules apply during your stay?
Quiet hours are from 10 pm to 7 am. Partying is permitted until 10 pm. Smoking is not permitted in the chalets. The site is car-free.
Where can we go shopping and eat out?
Tante Enso is located at Rathausstraße 21. During opening hours, you can shop as usual; outside these hours, you can gain entry using the Tante-Enso card. You can find the current opening hours directly from the shop. You can find restaurants and cafés in the village via the tourist information office.
What needs to be done before departure?
- Check-out by 11 am.
- Start the dishwasher.
- Take out the rubbish.
- Clean the electric grill.
- Take your personal belongings and food with you.
- Close the windows.
- Please leave both keys on the dining table.
We take care of the final cleaning. It costs €150 per chalet per stay and is shown separately at the time of booking.
Who can we contact during our stay?
If something isn’t working or you need help during your stay, you can contact us here.
- One number for everything
- Booking enquiries, questions during your stay, urgent assistance on site: +49 5323 9949150
What should you do if something breaks?
Is anything damaged or is a piece of equipment not working? Please contact us directly. Please do not dispose of damaged crockery, cutlery or glasses yourself – we will arrange for replacements.
Sauna & bathroom.
Does each chalet have its own sauna?
Yes. It belongs to your chalet and is for your exclusive use.
Do we need the sauna package?
No. Towels are provided in the chalet. Optionally, you can purchase the sauna package for €9 and sauna fragrance for €7.
What are the rules for using the sauna?
The information is available in the chalet. You’ll find instructions and rules in advance under ‘All about your stay’.
- You can use the sauna in your chalet at any time.
- Read the instructions before using the sauna for the first time.
- Do not place any objects on the sauna stove.
- Do not leave children unattended.
What’s in the bathroom?
Freestanding bath, two showers and two toilets. Also included: a hairdryer, liquid soap and facial tissues.
Family & Children.
Are there high chairs and cots available?
A cot (for children up to 2.5 years old, one-off charge of €15) and a high chair (free of charge) are provided in every chalet. If you need any more, please let us know in advance.
Is there crockery for children?
Yes, two sets of children’s crockery.
Do babies count towards the number of beds?
No. Babies are not counted when determining the number of sleeping places.
Dogs welcome.
Can our dog come along?
Yes, in 13 out of 14 chalets, with up to two dogs per chalet. Simply specify your dog when booking: €18 per day per dog.
How much does it cost to bring a dog?
Please specify if you are bringing a dog when booking: €18 per day per dog, maximum of two dogs per chalet.
What’s on offer for your dog?
Blankets, bowls with mats and bags for walking the dog.
Travelling with several dogs?
Up to two dogs per chalet are permitted, at a cost of €18 per dog per day. Please feel free to ask us if you have any further questions.
Do dogs have to be kept on a lead?
In Lower Saxony, dogs must be kept on a lead in woods and fields from 1 April to 15 July. In the Harz National Park, this applies all year round.
What do the 4 out of 5 paws mean?
The ‘paws’ rating system from DTV and DeineTierwelt rates dog-friendly holiday accommodation on a scale of 1 to 5 paws. Our 13 dog-friendly chalets have been awarded 4 out of 5 paws.
Find out more: Paw classification by the German Tourism Association (opens an external website)
Extras.
Is breakfast provided?
The breakfast buffet is served at the Hotel Walpurgishof, around 900 metres from the chalets. Please book directly with the hotel by the day before. Bringing your dog? Simply mention this when booking.
Opening times, prices and booking details are available directly from the Walpurgishof.
Is breakfast included in the price?
Breakfast is not included in the chalet price. Payment is made directly at the Walpurgishof.
Can we book a massage at the chalet?
Nine massage sessions available right in your chalet. You can arrange the time and price directly with Martina Waltinger. Payment is made directly to Martina. The massage is not included in the chalet price.
How much does a massage cost?
- Classic back massage: 30 mins €45 · 45 mins €60
- Shoulder and neck massage: 45 mins €65 · 60 mins €86
- Full-body massage: 60 mins €90 · 90 mins €125
- Special wellness massage: 30 mins €52 · 45 mins €79
- Wellness aromatherapy massage: 60 mins €90 · 90 mins €135 · 120 mins €172
- Leg massage: 30 mins €45 · 45 mins €65
- Anti-stress head massage: 30 mins €52 · 45 mins €79
- Hand or foot massage: 20 mins €30 · 45 mins €65
- Cosmetic lymphatic drainage: 45 mins €65 · 60 mins €86 · 90 mins €129
Martina will confirm the current price when you arrange your appointment.
Can we give a holiday as a gift?
A gift voucher for the amount of your choice for a break in our chalets, sent by email or post. For Christmas, please order by email by 23 December, or by post by 20 December. We will then arrange payment and delivery with you.
How do we redeem a voucher?
Please send us your preferred dates, the number of guests and the details on the voucher. We will check availability and apply the voucher towards your booking.
Vouchers cannot be redeemed directly via the online booking form. Please contact us in advance.
Can we hire bicycles?
You can hire bikes from Outdoorcenter Harz in Clausthal-Zellerfeld. Bookings are made directly with the provider. Prices, seasonal availability and delivery terms can be found directly on the provider’s website. Payment is also made there.
For teams.
Are the chalets suitable for team-building days?
Work, chat, sort through ideas – in the living and dining area of your chalet. For groups of up to 9 people.
How much does a conference package cost?
A working day in the chalet with two coffee breaks – the three packages differ in terms of what’s served. The full-day package costs €59 per person per day. This includes technical support and service, drinks and two coffee breaks. You can choose between ‘Vitamin Kick’, ‘Energy Boost’ and ‘Candy Snack’.
Are there meeting rooms for larger groups?
For groups of up to 35 people, there is a conference room at the Hotel Walpurgishof, 900 metres from the holiday village. Enquiries are handled directly by the hotel.
- Hotel Walpurgishof
- +49 5325 58880, hotel@walpurgishof.com
What programme is available for teams?
Through the Outdoorcenter Harz, we can organise the following on request:
- E-mountain bike tour in the Upper Harz (approx. 3 hours · up to 20 people): Up to 10 people €800, each additional person €70
- Traditional archery (approx. 2 hours · up to 20 people): Up to 10 people €350, each additional person €70
You’ll receive the dates with your quote.
How do we enquire about a team break?
Please send us your dates, the number of guests, the number of nights and your preferred package, along with details of any space and technical requirements you may have. We’ll get back to you with a suitable offer.
We organise work and accommodation separately. Each chalet sleeps up to ten people, two of whom sleep on extra beds.
Location & Surroundings.
Where are the chalets located?
Hahnenklee Ferienchalets, Birkenweg 5–7, 38644 Hahnenklee-Bockswiese. 14 chalets, two paths, a car park on Birkenweg. From there, you can walk to your chalet.
How far is it to the village and to Goslar?
By car:
- Hahnenklee: 2 km
- Clausthal-Zellerfeld: 8 km
- Goslar: 15 km
- Hanover: 100 km
- Hamburg: 250 km
- Berlin: 300 km
On foot: Hahnenklee ski slope / summer toboggan run, 600 m.
How can we get in touch with you?
- Booking enquiries
- +49 5323 9949150
- General enquiries
- info@hahnenklee-ferienchalets.de
What is there to do in the surrounding area?
Forest, cycling or water. Everything is close by in the Hahnenklee area.
- Bocksberg: Chairlift, views and activities for the whole family.
- Bocksbergbob: Summer toboggan run on the Bocksberg.
- Bocksberg Zipline: For anyone who likes things a bit faster.
- Bikepark Hahnenklee: trails for various levels.
- Goslar’s Old Town: Stroll through the Old Town – including the UNESCO World Heritage Site.
- Rammelsberg: Discover the mine and museum.
- Kuttelbacher Teich: A break by the water.
- Kristalltherme Altenau: a spa and sauna for a whole day.
- Stand-up paddleboarding: exploring the Harz Mountains from the water.
- Okertal: rocks, woodland and water all in one walk.
What walks are there around Hahnenklee?
A walk through the woods, a break by the water. Around Hahnenklee, you’ll find routes for short walks and long days out.
- Upper Grumbach Valley circular walk: 4.3 km, approx. 1 hour 15 mins.
- Schalke circular walk: 5.5 km, approx. 1 hr 45 mins.
- Liebesbankweg: around 7 km, approx. 2½ hours.
- Hexenbank circular walk: 7.3 km, approx. 2 hours 30 mins.
- Via the Bocksberg to Goslar: 8.9 km, approx. 2 hours 45 mins.
- Oberharzer Teiche circular walk: 10.7 km, approx. 3 hours.
- Circular walking route to Wildemann: 13.3 km, approx. 3 hours 45 mins.
- Via the Schalke to the Rammelsberg: 13.6 km, approx. 4 hours.
Is Hahnenklee a good place for a mountain bike holiday?
On the Bocksberg, the chairlift takes you and your bike up to the top. You ride back down on lines graded from blue to black. The Volksbank Arena Harz has 74 signposted circular routes covering around 2,300 kilometres.
Are there any gravel routes around Hahnenklee?
Dedicated gravel routes start in Clausthal-Zellerfeld and Goslar. Many of the easy and moderately difficult mountain bike routes in the Volksbank Arena Harz are also suitable.
Is the Harz a good place for road cycling?
According to the Harz Tourism Association, the conditions are ideal for cycling, with gradients of up to 18 per cent.
Where can we go cycling?
For tours, head to the Volksbank Arena Harz trail network. For trails, head to Bikepark Hahnenklee. Choose a route and kit to suit your ability.
What can we get up to in winter?
Fresh air, snow and then off to the sauna. Plus tobogganing, cross-country skiing or a day’s skiing.
Is there a webcam?
Yes. Hahnenklee live webcam: See what the weather is like in the Upper Harz right now. Sun, mist or snow over the spa gardens and Bocksberg – ideal before setting off on an outing or travelling there.
We do not yet have an answer to this.
Ask us directly – we’ll be happy to help.
